favorite this postOutstanding Customer Service Rep (Grass Valley, neveda city, Auburn, Roseville)hide this posting
available afternoons available mornings available weekdays education completed: high school/GED
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Hi! I am new to the area. Looking for full time work. I am confident that my skills and my passion are a perfect match for any customer service position. I would bring to your company a broad range of skills, including: Ability to multi task, A Strong work ethic, Excellent customer service skills, Proficient in Microsoft office suite, Strong interpersonal skills, and an Energetic work attitude.
Highly enthusiastic customer service professional with 15+ year's client interface
experience. Committed to addressing customer concerns with speed, accuracy and
professionalism. Dedicated Customer Service Representative motivated to maintain
customer satisfaction and contribute to company success. Diligently completed all assigned tasks, working overtime as needed. Researched, calmed and rapidly resolved client conflicts to
prevent loss of key accounts.
Customer Service Representative April 2018 -Nov. 2018
Suburban Propane Santa Rosa/Grass Valley, Ca
Answered phones in a call center with a high call volume. Assisted customers with paying, scheduling and or understanding statements. Assisted with scheduling propane deliveries. Troubleshooted calls and routed to the proper channels. Opened accounts and filled out application’s for customer. Ran credit and received cash, check or credit payments.
Office Assistant/Assistant Manager August 2017 -April. 2018
Graingers Auto Glass Santa Rosa, Ca
Answered phones for Auto Glass business. Worked with insurance companies to process claims. Made appointments with customers. Ordered parts. Created invoices. Processed invoices and did some work in quick books.
Safety Coordinator May 2014 -Jul 2017
Nu Forest Products Healdsburg/Cloverdale, Ca
Helped to reorganize safety program due to OSHA Involvement and new facility.
Investigated causes of accidents, injuries, or illnesses related to mill safety in order
to develop solutions to minimize or prevent recurrence. Maintain lock-out tag-out procedures. Maintained and held Safety meetings. Observed weather and heat warnings. Made sure HIPP program was adhered to. Worked closely with temporary staffing agency. Completed half the 30 hour OSHA certificate class.
Inside/outside Sales- Took sales calls. Quoted customers and wrote up orders from clients. Became lead over Capital Lumber Phoenix pick up orders including making sure all orders were milled and ready to be loaded. Attended customer events. Back up sales support for two outside sales representatives. Entered their orders in to lumber track. Checked stock for both reps.
Data Entry/Customer service- Answering phones, reconcile customer issues, entering hand written orders from sales team. Lead Data Entry, Kept dispatch and yard manager updated with change orders and cancelled orders daily.
Backup for dispatch- Routed trucks and kept in contact with drivers to see how they wanted deliveries routed. Facilitated pickups and credits. Keep track of weight per truck. Import daily delivery truck sheet.
Backup for Shipping and receiving clerk- Gathered and put paper work back together as orders were completed for reconciling before shipping. Maintained will calls and printed out paper work for pick up.
Shipping- Putting together paper work to be reconciled before printing out BOL for truck drivers and next day deliveries. Had to organize each truck’s paper work by stop and keep track of first truck out as to make sure paperwork was ready for driver at night when they came to pick up load. Dealt with 5-12 trucks out a night.
Maintained store relationships and Assisted in store maintenance of product.
Assisted in making sure store employee's had proper product knowledge.
Assisted Home Depot department heads to ensure product and customer
satisfaction. Process all correspondence and paperwork related to accounts.
Made home visits to review defective product.
Customer service call center/Data entry- Assisted Home Depot with Product knowledge calls and helping them to order the correct items. Entered orders. Solved customer complaints and inquires.
Customer Service Representative Feb 2007 -Mar 2011
Kendall Jackson / Regal Wine Santa Rosa, Ca
Managed quality communication, customer support and product representation for
each client and 10+outside sales representatives. Worked under strict deadlines to place orders and send out orders. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems.
Escrow Assistant Aug 2001 -Feb 2007
North American Title Santa Rosa, CA
Maintained electronic and paper files. Developed close relationships with area realtors and promoted builders to boost referral network. Communicated with Lenders and banks to obtain payoff information. Scheduled appointments with clients.
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